Key questions before choosing a phone system (with the correct answers provided)

We all know that the first step in progressing in any search for knowledge is to ask the right questions.

We all know that the first step in progressing in any search for knowledge is to ask the right questions. So, this post will help you down that road a few steps. I’ll even provide the right answers.

  1. How is it hosted? Where is the brain that runs the system and how reliable is its connection to everything else?
    The best answer: “It’s hosted with a highly rated company in the cloud.” Without a reliable system, phones quickly become a nightmare. At this point, there are very few reasons to host your own phone system inside your office unless your company has several hundred extensions in one location.
  2. How is it supported? Once the system is up and running, what’s my relationship with my phone company?
    The best answer: “You have unlimited support and configuration changes from the same company who installed the system” Did you know that many companies charge in the neighborhood of $200/hour for troubleshooting or configuration changes on the system they installed? With Steel Town Tech, what you see on the invoice is not only lower than most of our competitors, it includes full support on the whole system. Got a new employee? Changing the way the auto-attendant routes the calls? Your monthly bill includes everything you need to get and keep the system working in the way your company needs.
  3. What are my costs up front? Is this going to cost a lot for hardware, installation and configuration?
    The simple answer is that it will probably be about 20-40% of what a traditional phone system would cost. Because Steel Town Tech is your phone company as well as your system installer, we can afford to drastically lower our prices because we don’t have to make a profit from the hardware and installation. We can even offer leasing options if you don’t want to purchase any hardware up front at all. Call us today and find out how inexpensive it can actually be to get a top of the line phone system that works the way you want it to. You’ll be surprised!
  4. What if I have an existing phone contract?
    This one is often surprisingly simple: leave a single line with the old contract. Most phone contracts specify a penalty if you cancel all of your lines, but allow you to modify the number of lines with no problem. So you can leave a fax line or the alarm/fire line with the existing company without having to suffer with your old phone system for any longer.
  5. These are crucial questions with simple answers. I’m sure as you think about it, you’ll come up with additional questions so give us a call! I may even append this post with our conversation. You can also email us if you don’t have a phone system and we’ll get right on it!

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